Special cell formed for quick resolution of Bangladeshi migrant workers' complaints

Dhaka: The Ministry of Expatriates' Welfare and Overseas Employment has formed a special "Complaint Resolution and Redress Cell" to ensure the swift handling of problems and grievances faced by Bangladeshi migrants living abroad.

The information was disclosed in an office order issued by the ministry's Administration Wing on June 1.

Speaking at a press briefing at the ministry on June 2, Expatriates' Welfare and Overseas Employment Adviser Ariful Haque Chowdhury said the order would take effect immediately.

"Expatriates will be able to submit their complaints to this cell. We will also receive complaints through WhatsApp, and the process for doing so will be announced," he said.

According to the order, the five-member cell will be headed by the Additional Secretary/Joint Secretary of the ministry's Monitoring and Enforcement Wing as convener.

The office order states that the cell will take necessary steps to promptly address complaints received through the email addresses minister@probashi.gov.bd and minister.expat@gmail.com.

It also says that all applications and complaints received, along with the actions taken on them, will be presented to the adviser and the ministry's secretary on a daily or weekly basis.

K